ServiceNow is looking for a highly motivated and detail-oriented individual to join as a Go-to-Market (GTM) Operations Analyst. In this critical role, you will serve as a business analyst across the end-to-end go-to-market flow, connecting strategy to execution by defining requirements, diagnosing complex processes, and removing friction that slows delivery. You’ll play a key role in transforming how Marketing plans, activates, and measures by simplifying workflows, reducing duplication, and enabling scale. You will partner with stakeholders across Marketing, Digital Technology, and Analytics to identify where processes or systems break down, translate those challenges into actionable business requirements, and ensure that solutions accelerate speed-to-market without compromising governance or accuracy.
Job listings
As a Senior Business Process Analyst, you’ll identify, analyze, and optimize cross-functional workflows that power customer operations. Streamlining member and client service while maintaining quality, compliance, and operational agility is crucial. The ideal candidate thrives in complexity and is fluent in continuous improvement methodologies.
Join the Customer Success Team as a Business Analyst, working alongside teammates who value diverse perspectives and embrace bold thinking. This role offers the chance to solve meaningful challenges, contribute to cutting-edge AI solutions, and grow in a culture that celebrates both individual and team success. You will be analyzing technical underwriting guides and supporting deployment of Cytora to insurers.
We are seeking a Senior Management Analyst to conduct organizational studies, design systems and procedures, and implement work simplification strategies. Key responsibilities include organizational analysis, system and procedure design and documentation. Role involves streamlining tasks and reducing inefficiencies.